All items bought in our store can be returned. Said goods can be sent back to us within 30 days, which means that you can try on the ordered pair of shoes and consider if it is the right one for you. The 30-day timeframe starts on the day of parcel collection.
To request item return:
1. Print out and fill in the item return form. If you are unable to print the document out, you can always write down all the key information from the form on a piece of paper.
2. Send the shoes back to us together with a proof of purchase (receipt or invoice) and the filled in form to one of the addresses provided below.
Address for clients from Germany:
Maximus Gruppe/ Sneakerhouse98, Heilige-Grab-Str.32, 02828 Görlitz
Address for clients from Great Britain:
Sneakerhouse, Unit D, 26 Thornleigh Trading Estate, Dudley, West Midlands DY2 8UB
Address for clients from France:
Sneakerhouse , 22 Rue Edmond Rostand Porte 0012, Lambersart 59130
Address for clients from other countries:
Sneakerhouse Krystian Brzeski, Tyniecka 38 Street, 02-621 Warsaw, Poland
The buyer pays for return shipping.
Shoes have to be sent back in their original box. Remember to protect them with foil or some paper. Do not cover the original box with tape. Remember that we accept returns of unused and undamaged products only. Try on your shoes on a soft surface and do not remove tags.
We will return you all the payments (including goods delivery costs) immediately, but no later than after 14 days from the moment of receiving the notification about withdrawing from the agreement from you. We will return the payments in the same way they have been undertaken, unless you agree for a different return form that would not be connected with any additional costs on our part.
Other vital pieces of information are provided in our Terms and Conditions.